Loyalty Program Terms and Conditions
Friends of Fayna
Last updated: 11/08/2026
These Terms and Conditions govern participation in Friends of Fayna, the loyalty program of Fayna Apartments, managed by TAJINASTE BEACH, S.L., with Tax Identification Number B76284322, hereinafter, “Fayna”.
Registration and participation in Friends of Fayna implies acceptance of these Terms and Conditions and the Privacy Policy applicable to the program.
1. Friends of Fayna
Friends of Fayna is the loyalty program of FAYNA APARTMENTS, created to recognize and offer special benefits to guests who choose to stay at our property on a recurring basis.
The program allows members to earn points for nights stayed at the FAYNA property and progressively access different levels of benefits.
Participation in Friends of Fayna is personal, free of charge and non-transferable, unless FAYNA expressly determines otherwise.
Registration in the program requires the member to be of legal age or emancipated and to have sufficient legal capacity to assume the obligations and exercise the rights arising from the program.
2. Participating Properties
Points from Friends of Fayna are earned for nights stayed at FAYNA APARTMENTS.
Accumulated points and the level reached by the member will be valid for FAYNA APARTMENTS, in accordance with the specific conditions of each benefit.
3. Earning Points
For each night of accommodation stayed at FAYNA, the member will receive:
1 night = 100 points
Additionally, FAYNA may establish special promotions granting additional points for the purchase of products and services at the property, such as massage experiences, dining experiences or other services, in accordance with the specific conditions of each promotion.
Points will be accumulated in the member’s personal account.
Accumulated nights correspond exclusively to nights actually stayed by the account holder.
Nights corresponding to cancelled or unused reservations will not generate points.
FAYNA may establish specific conditions for certain rates, promotions, group reservations, complimentary stays, collaborations, exchanges, awards or other special accommodation arrangements.
Reservations made through online travel agencies (Booking.com, Expedia, Destinia or other similar platforms) are excluded from earning points, unless FAYNA expressly determines otherwise.
3.1. Point Ownership
Friends of Fayna points will be assigned exclusively to the reservation holder, identified as such in FAYNA’s direct booking system.
If the guest staying in a second room included in the same reservation is also a Friends of Fayna member and informs the property at check-in, the points generated by that room may be assigned to their account, provided that they have not yet paid the invoice and subject to the operational conditions of the relevant property.
Each night of accommodation will generate 100 points for the reservation holder, regardless of the number of people staying in the reserved room or unit.
Companions, additional guests or persons included in the same reservation will not individually earn points for that stay, unless they are the holder of a separate reservation and independently meet the participation requirements for Friends of Fayna.
Points may not be divided, shared or assigned among the different guests included in the same reservation.
If the same person makes several reservations in their name during the same stay period, FAYNA may determine, taking into account the circumstances and its management systems, which nights are eligible for points, avoiding in all cases the duplication of points for the same night.
For reservations made by third parties, companies, travel agencies, tour operators or other intermediaries, points will only be assigned when the reservation and rate are eligible for earning Friends of Fayna points and in accordance with the specific conditions established by Fayna.
4. POINT VALIDITY AND EARNING PERIOD
Points earned through Friends of Fayna will be valid for twenty-four (24) months from the date of the night that generated them, unless Fayna expressly determines a different period.
The Friends of Fayna program will operate on a rolling twenty-four (24)-month window. Therefore, at any given time, only valid nights and points accumulated during the previous twenty-four (24) months will be taken into account.
Each night stayed will generate 100 points and will have its own twenty-four (24)-month validity period.
Once this period has elapsed, the points corresponding to that night will automatically expire and will no longer count towards determining the member’s level.
Expired points may not be recovered or used subsequently, unless Fayna expressly determines otherwise.
The member’s level may change depending on the points and nights that remain valid at any given time.
Therefore, achieving a particular level does not guarantee that such level will be maintained indefinitely. The member must maintain a sufficient number of valid nights or points within the rolling twenty-four (24)-month window to retain the corresponding level.
Fayna may inform the member of their points balance, current level and, where possible, the next points expiration date through the available communication channels.
5. Friends of Fayna LEVELS
Friends of Fayna has three levels:
Friends, Good Friends and Best Friends
5.1. Friends (1)
The member will reach the Friends level from their first night, equivalent to 100 valid points.
The Friends level includes:
- 5% discount on eligible stays.
5.2. Good Friends (2)
The member will reach the Good Friends level after 15 nights or 1,500 valid points accumulated within the previous twenty-four (24) months.
The Good Friends level includes:
- 10% discount on eligible stays.
- Early check-in, subject to availability.
- Late check-out, subject to availability.
5.3. Best Friends (3)
The member will access the BEST FRIENDS level from 29 nights or 2,900 valid points accumulated within the last twenty-four (24) months.
The BEST FRIENDS level includes:
- 12% discount on eligible stays.
- All the benefits corresponding to the Good Friends level.
Benefits may be subject to availability, blackout dates, specific rates, booking conditions, operational capacity or any other specific condition communicated by FAYNA.
6. Application of Benefits
The benefits associated with the member level can be enjoyed in APARTAMENTOS FAYNA according to the specific conditions of each benefit.
Friends of Fayna discounts may not be combined with other promotions, special offers, promotional codes, negotiated rates or other commercial conditions, unless FAYNA expressly indicates otherwise.
The discount will only apply to the items that FAYNA determines to be eligible.
Unless expressly stated otherwise, discounts will not necessarily apply to
- Additional services.
- Food and beverage consumption.
- Minibar.
- Experiences.
- Transfers.
- Treatments.
- Supplements.
- Taxes or fees when it is not legally possible to apply the discount.
- Other services not included in the accommodation fee.
- Reservations made through agencies, online agencies, tour operators or other intermediaries are excluded from the application of program discounts, unless Fayna expressly states otherwise.
FAYNA may establish certain dates, rates, room categories or conditions that are excluded from the application of Club benefits.
7. Early Check-in and Late Check-out
Early check-in and late check-out associated with the Good Friends and Best Friends levels are subject to availability.
These benefits do not guarantee a specific check-in or check-out time.
Availability will be determined by the relevant property based on its occupancy and operations.
If there is no availability, the member will check in and check out at the standard times established by the property, without giving rise to any right to financial compensation.
8. Level Progression and Maintenance
The member’s level will be determined based on valid nights and points accumulated during the previous twenty-four (24) months.
Nights and points earned may contribute to progression within the program.
When certain points reach their expiration date, they will no longer count towards determining the member’s level.
Consequently, the level may increase or decrease depending on the member’s activity and the age of their points.
The level upgrade will take place automatically when the member reaches the required number of nights. The new level will be reflected in the member’s account within a maximum of seventy-two (72) hours after the relevant check-out.
When this functionality is available, the member may consult their level and points balance through the channels enabled by FAYNA.
9. Modification of the Program Terms and Benefits
FAYNA reserves the right to modify, update, expand, replace or eliminate, in whole or in part, the terms, levels, earning criteria, points, discounts, benefits, services, experiences or any other feature of Friends of Fayna when there are commercial, operational, economic, technological, legal, strategic or other reasons that justify such changes, while respecting in all cases the rights afforded to consumers and users under applicable law.
Modifications may affect, among other aspects:
- The discount percentage.
- El número de puntos necesarios para alcanzar un nivel.
- The benefits associated with each level.
- The participating properties.
- The conditions of use of the benefits.
- The services included.
- The experiences available.
- The requirements for access or permanence in the program.
FAYNA may make these modifications without being required to maintain indefinitely the terms, benefits or services existing at the time of registration, always within the limits established by applicable law.
Material modifications will be communicated to members at least thirty (30) days in advance through the channels FAYNA considers appropriate, including, where applicable, publication of the new terms on the official website and direct communication to the member’s email address.
Modifications will apply prospectively and will not affect rights acquired by the member in relation to stays, services or benefits that have been previously confirmed, unless their modification or cancellation is necessary for legal, safety, impossibility of performance, force majeure or other objective reasons that justify it.
Continued participation in Friends of Fayna after the new terms enter into force will constitute acceptance of the amended terms.
Under no circumstances may this right to modify the program be interpreted as a waiver by the member of any rights granted to them by applicable law.
10. Suspension or Termination of the Program
FAYNA may temporarily suspend or terminate Friends of Fayna when there are commercial, operational, economic, technological, legal or strategic reasons that justify it.
In the event of termination of the program, Fayna will notify members at least sixty (60) days in advance where possible and in accordance with applicable regulations.
Termination of the program will not affect reservations already confirmed in which certain Club benefits have been expressly included and confirmed, unless providing them becomes legally or objectively impossible.
11. Misuse and Fraud
FAYNA may suspend or cancel an account, after notifying the member and granting them ten (10) business days to submit allegations, except in cases of urgency or manifest fraud, when there are reasonable indications of:
- Fraudulent or improper use of the program.
- Manipulation of points or account data.
- Creation of duplicate accounts.
- Assignment or improper use of benefits.
- Obtaining points through false information.
- Actions contrary to these Conditions.
- Non-compliance with the rules of conduct and coexistence of the hotel or disrespectful, abusive or hostile behavior towards the staff, other guests or the facilities.
- Any conduct intended to obtain benefits in an illicit manner or contrary to the operation of the program.
- Announce or disclose the purchase or sale of points through unofficial channels.
In such cases, FAYNA may cancel points obtained irregularly and, where appropriate, suspend or cancel participation in the program, without prejudice to any legal actions that may be available. Fayna will inform the member of the decision taken, stating the reasons and the available appeals or complaint mechanisms.
Cancellation of the account for the above reasons will prevent the member from applying to join the program again.
12. Personal Account
Each member may have only one personal Friends of Fayna account.
Accounts that remain inactive for more than four (4) years (without the account holder staying at any participating property during that period) may be automatically cancelled, with loss of points accumulated up to that date, following notice to the member at least sixty (60) days in advance.
The data associated with the account must be kept up to date.
The member will be responsible for communicating any modification of his personal data that may affect the correct management of his account.
Fayna may request additional information when necessary to verify the identity of the account holder or ensure the proper operation of the program.
13. Personal Data Protection
The personal data provided by the member will be processed by TAJINASTE BEACH, S.L., as data controller, in accordance with Fayna’s Privacy Policy and applicable data protection legislation, including Regulation (EU) 2016/679 (GDPR) and Organic Law 3/2018 of 5 December on the Protection of Personal Data and guarantee of digital rights (LOPDGDD).
The data may be processed, among other purposes, to:
- Manage registration and participation in Friends of Fayna.
- Record and manage accumulated nights and points.
- Determine and manage the member’s level.
- Apply the corresponding benefits.
- Manage reservations, services and experiences associated with the program.
- Handle enquiries, requests and complaints related to the Club.
- Comply with applicable legal obligations.
The applicable legal basis for each processing activity will be the one corresponding under current legislation.
Where consent is required for certain purposes, it will be requested through a free, specific, informed and affirmative action.
The member may exercise the rights available to them under applicable legislation, including the rights of access, rectification, erasure, objection, restriction and portability, where applicable, by contacting TAJINASTE BEACH, S.L. by email … or by written request sent to the registered office indicated in these Terms and Conditions.
For further information, the member may consult Fayna’s Privacy Policy.
14. Communications and Promotions
By registering for Friends of Fayna, the member agrees to receive communications necessary for the management and operation of the program, including information relating to:
- Their account.
- Accumulated points.
- Level reached.
- Available benefits.
- Reservations and stays.
- News and updates relating to Friends of Fayna.
- Changes to the program terms.
- Information necessary for the correct provision of the services associated with the Club.
Where there is a valid legal basis under applicable legislation, Fayna may also send commercial and promotional communications relating to Friends of Fayna, including:
- Promotions.
- Special offers.
- New properties.
- Experiences.
- Services.
- Events.
- Exclusive member benefits.
- Other commercial news and updates from Fayna.
Commercial communications may be sent through the contact details provided by the member, including email, SMS, WhatsApp or other electronic communication channels, provided there is a legal basis permitting their use.
Where applicable legislation requires specific consent for certain commercial communications, such consent will be requested separately.
Where legislation permits commercial communications regarding the sender’s own similar products or services previously contracted, Fayna may send such communications provided that the recipient is given a simple and free mechanism to object to receiving them.
The member may object at any time to receiving commercial communications or withdraw previously given consent, where applicable, without this necessarily resulting in withdrawal from Friends of Fayna.
Each commercial communication will include, where applicable, a simple and free mechanism for opting out of future promotional communications.
15. Withdrawal From Friends of Fayna
The member may withdraw from Friends of Fayna at any time and at no cost.
To request withdrawal, the member must send an email to:
The request should state the member’s full name and, preferably, the email address associated with their Friends of Fayna account, in order to correctly identify the account.
Once the request has been received and processed within a maximum period of ten (10) business days, the member’s account will be cancelled and will cease to accumulate new points or generate new benefits associated with the program.
Unused points, levels and benefits may be cancelled following withdrawal, unless FAYNA expressly indicates otherwise or applicable legislation provides otherwise.
Withdrawal from Friends of Fayna does not necessarily imply the immediate deletion of all the member’s personal data where FAYNA is required to retain certain data to comply with legal obligations, address potential liabilities or manage existing contractual relationships, in accordance with the Privacy Policy and applicable legislation.
Withdrawal from the Club will be independent of the possibility of objecting to or withdrawing consent to commercial communications, where applicable.
16. Liability
Fayna will make reasonable efforts to ensure the proper operation of the program and the availability of the advertised benefits.
However, certain benefits depend on availability, operational capacity, external providers, weather conditions, unforeseen circumstances, force majeure or other circumstances that may temporarily prevent their provision.
When a benefit cannot be provided due to an objective cause beyond Fayna’s control, Fayna will inform the member of the inability to provide it and may, where reasonably possible, offer an equivalent alternative or, failing that, proportional compensation.
Fayna reserves the right to correct or remedy any error or typo relating to the program, whether typographical, concerning prices, points, descriptions or otherwise, without giving rise to any right to compensation.
Nothing in these Terms and Conditions shall limit the rights afforded to consumers and users under applicable legislation.
17. Complaints
The member may contact FAYNA with any enquiry, issue or complaint relating to Friends of Fayna through the customer service channels provided.
17.1. Point Claims
If points have not been credited to the member’s account when the relevant conditions for earning them have been met, or if they have not been credited correctly, the member may submit a corresponding claim through the available channels, stating the reservation confirmation number and providing a copy of the relevant invoice.
Point claims must be submitted within a maximum period of six (6) months from the check-out date of the stay or completion of the contracted service. After this period, claims for points that may not have been credited will not be accepted.
For matters specifically relating to Club membership or withdrawal from the program, the member may contact:
Fayna will seek to resolve complaints diligently within a maximum period of thirty (30) days and in accordance with applicable legislation.
18. Governing Law and Jurisdiction
These Terms and Conditions shall be governed by Spanish law.
In the event of a dispute, the parties shall submit to the courts and tribunals having jurisdiction under applicable law, while respecting in all cases the mandatory rules protecting consumers and users.
In accordance with Regulation (EU) 524/2013, Fayna informs members who qualify as consumers of the existence of the European Union online dispute resolution platform, accessible at https://ec.europa.eu/consumers/odr.
19. Severability
If any provision of these Terms and Conditions is deemed illegal, invalid or unenforceable, in whole or in part, that provision shall be deemed severed, but the legality, validity and enforceability of the remaining
Terms and Conditions shall not be affected.
20. Acceptance of the Terms and Conditions
Registration in Friends of Fayna means that the member declares that they have read and understood these Terms and Conditions and agree to be bound by them.
The member agrees to receive communications necessary for the management and operation of Friends of Fayna.
Commercial communications relating to Friends of Fayna and Fayna Apartments will be made in accordance with the applicable legal basis in each case and current legislation, including the applicable mechanisms for objection or withdrawal of consent.
The current Friends of Fayna Terms and Conditions will be available through Fayna’s official channels.
PROGRAM OWNER DETAILS
Friends of Fayna. Stay more. Get more.
Owner: TAJINASTE BEACH, S.L.
CIF: B76284322
Registered office: Calle Taibique, 4, 35259 Ingenio, Las Palmas, España
Contact email: marketing@fahanahotels.com
