Terms and Conditions

3-key Aparthotel | Playa del Inglés · Gran Canaria | 44 apartments | Part of Fahana Hospitality Group

General Terms and Conditions

Identification of the establishment

These Terms and Conditions regulate reservations and stays in:

Fayna Apartments

Holder: TAJINASTE BEACH, S.L.

NIF: B76284322

Address of the establishment:
Avenida Estados Unidos, 32
35100 Playa del Inglés
Gran Canaria, España

Scope of Application

These Terms and Conditions regulate:

  • reservations;
  • payments;
  • access to the establishment;
  • the stay;
  • the use of the apartments;
  • the use of the facilities;
  • the services provided.

 

When making a reservation, the holder declares to have read and accepted:

  • these Terms and Conditions;
  • the tariff conditions;
  • the specific applicable policies.

The holder of the reservation will be responsible for informing the rest of the guests included in it of these conditions.

Reservations

Reservations are subject to availability.

A reservation will be considered confirmed when the guest receives the corresponding confirmation.

The guest must check:

  • holder number;
  • dates;
  • category;
  • occupation;
  • price;
  • regimen;
  • terms of payment;
  • cancellation conditions.

 

Any error must be reported to the establishment as soon as possible.

Release

Reservations can be made up to 12 hours before check-in time, subject to availability.

Minimum stay

The general minimum stay is 2 nights.

The minimum stay may vary according to:

  • season;
  • dates;
  • special events;
  • periods of high demand;
  • availability;

Prices and payments

The applicable prices will be those shown during the reservation process.

Accepted:

  • Visa;
  • MasterCard.

 

The payment conditions will depend on the contracted rate.
If a payment or guarantee cannot be processed, the establishment may request an alternative payment method.

Cancellation and modification policy

The cancellation and modification conditions depend on the contracted rate.

The specific conditions shown during the reservation process and included in the confirmation will form part of the contract.

Check-in y check-out

Check-in: from 3:00 p.m.
Check-out: until 11:00 a.m.

Early check-in and late check-out:

  • must be requested in advance;
  • are subject to availability;
  • They carry additional charges.

Guest identification and registration

All guests must provide the documentation and data required by applicable legislation.

You can request:

  • ID;
  • passport;
  • another valid official identity document;
  • name and surname;
  • date of birth;
  • nationality;
  • contact details;
  • other legally required information.

 

The establishment may deny access or the continuity of the stay

Occupation

The maximum occupancy depends on the reserved category.

Economy | Studio

Standard occupancy: 2 guests.
1 additional child is admitted, upon request and subject to availability.

Comfort | 1 Bedroom

Standard occupancy: 2 guests.
1 additional guest is admitted, upon request and subject to availability.

Premium | 1 Bedroom

Standard occupancy: 2 guests.
1 additional guest is admitted, upon request and subject to availability.

Premium Family | 2 Bedrooms

Standard occupancy: 4 guests.
1 additional guest is admitted, upon request and subject to availability.

The supplement per additional guest is:
€20 per person per night.

Under no circumstances may the authorized occupancy be exceeded.

Unregistered persons will not be able to stay overnight in the apartments.

11. Minors

Guests under the age of 18 must always be accompanied by their parents, legal guardians, or duly authorized adults.

Children and babies

Children from 0 to 2 years

  • stay free of charge;
  • they do not count within the maximum occupation;
  • they can request a free cot, subject to availability.

Children from 3 years

  • count within the occupation;
  • are subject to the applicable tariff;
  • when they occupy an additional place, the corresponding supplement will be applied.

All minors must be accompanied by:

  • his father;
  • his mother;
  • your legal guardian;
  • a duly authorized adult.

Visitors

Visitor access may be subject to authorization for security and operational reasons.
It will not be allowed:

  • exceed maximum occupancy;
  • the overnight stay of unregistered persons;
  • the access of visitors who generate nuisance or risks.

 

The owner of the reservation will be responsible for the behavior of his visitors.

Noise and coexistence

Para garantizar el descanso de los huéspedes, el horario de silencio es:
22:00–08:00 horas.
Durante este período y, en general, durante toda la estancia, no se permiten:
• fiestas;
• reuniones que generen molestias;
• música a volumen elevado;
• televisión a volumen elevado;
• gritos;
• ladridos
• conductas que alteren el descanso;
• actividades que comprometan la seguridad.
Los incumplimientos graves o reiterados podrán dar lugar a la finalización anticipada de la estancia, conforme a la legislación aplicable.

Damages and liability

Guests must use diligently:

  • the apartment;
  • the furniture;
  • equipment;
  • the decorative elements;
  • the facilities.

 

The guest will be responsible for damages, losses, breakages, deterioration, extraordinary dirt or improper use caused by:

  • the guest himself;
  • his companions;
  • your visitors;
  • your pets.

 

The establishment may claim the reasonable and justified costs of:

  • repair;
  • replacement;
  • specialized cleaning.

No smoking policy

Smoking is prohibited in:

  • the interior of the apartments;
  • the interior common areas;
  • the closed areas of the establishment.

 

When non-compliance necessitates extraordinary cleaning, deodorization or restoration, a charge of up to
€250

The charge must correspond to extraordinary work necessary as a result of the non-compliance.

Pets

Pets are allowed exclusively in accordance with Fayna Apartments’ Pet Policy.

Personal belongings

Guests are responsible for the safekeeping of their belongings.
The establishment will not be responsible for losses, thefts or damages, except when said responsibility is legally enforceable.

Right of admission and termination of stay

The establishment may exercise the right of admission and terminate a stay early for objective, justified and non-discriminatory reasons.

Among others:

  • serious or repeated non-compliance with the rules;
  • violent behavior;
  • threats;
  • illegal activities;
  • serious damage;
  • security risks;
  • health risks;
  • serious or repeated disturbance of rest.

 

The economic consequences will be determined according to the circumstances and the applicable legislation.

Services and facilities

Certain services and facilities may be subject to:

  • availability;
  • maintenance;
  • meteorological conditions;
  • technical incidents;
  • operational causes;
  • force majeure.

 

The establishment will adopt reasonable measures to minimize any impact.

Forgotten objects

Found objects may be kept for a reasonable period.

The expenses of:

  • packaging;
  • transport;
  • shipping;

 

will be assumed by the guest.

Objects that are perishable, dangerous or that cannot be preserved properly may be removed for reasons of hygiene or safety.

Data protection

Personal data will be treated in accordance with the Privacy Policy and applicable regulations.

Applicable legislation

These Terms and Conditions are governed by Spanish legislation.

Disputes will be submitted to the competent Courts and Tribunals in accordance with the applicable legislation, respecting the rights and jurisdictions recognized to consumers and users.